Effective Date: December 18, 2023
Commercify360 is committed to providing you with the best possible service and value. However, we understand that there may be circumstances where you need to request a refund. This policy outlines the conditions under which we will provide refunds for our services.
1. General Refund Policy
All subscriptions: We offer a 14-day money-back guarantee on all subscription plans. If you are not satisfied with your subscription within the first 14 days, you may request a full refund. After the 14-day period, your subscription will automatically renew and be non-refundable.
Pay-per-use services: Refunds for pay-per-use services will be considered on a case-by-case basis. Please contact us at admin@commercify360.com to discuss your situation.
2. Reasons for Refund
We will issue a refund if:
You cancel your subscription within the 14-day money-back guarantee period.
You experience a technical issue with the Services that we are unable to resolve within a reasonable timeframe.
We make a material change to the Services that negatively impacts your use and you wish to cancel your subscription.
You are charged for a service that you did not order.
3. Requests for Refund
To request a refund, please contact our support team at [email protected] within 30 days of the date you wish to be refunded. Please provide the following information in your request:
Your name and email address
The reason for your request
The date of your purchase
The order number (if applicable)
4. Processing of Refunds
We will process your refund within 5 business days of receiving your request. The refund will be issued to the original payment method used for the purchase. Please note that depending on your bank or credit card issuer, it may take additional time for the funds to appear in your account.
5. Exceptions
We reserve the right to deny refunds in our sole discretion for any reason, including, but not limited to:
Fraudulent activity
Abuse of the Services
Violation of these Terms & Conditions
6. Contact Us
If you have any questions about this Refund Policy, please contact us at [email protected]
Additional Information for Users in India
This Refund Policy is subject to the provisions of the Consumer Protection Act, 2019, and the rules made thereunder. You agree to comply with all applicable laws regarding your use of the Services.
We hope this Refund Policy clarifies our commitment to providing you with a satisfying experience at Commercify360.